02 · The panic switch
Hold the panic switch for three seconds. The AI calls triple zero with your address, medical notes and live location — already in the message. At the same instant, we ring the four people you trust most. And the moment dispatch picks up, the AI offers to patch you through live — so the dispatcher can hear you, if you want to speak.
Anatomy of a press
When you press and hold the panic switch, six things happen in parallel. The phone never leaves your hand. The screen never asks you to choose. You can drop the phone, throw it, run — and the alert continues.
The prepared message
Set it once, calmly, in your own time. When the moment comes, you don't have to say a word.
"This is a Vigil Guard emergency call on behalf of Sarah Chen, at 14 Linden Avenue, Hawthorn, Victoria 3122. She has activated her panic switch and is unable to speak. Her live GPS location is being shared with this dispatch line now. Medical notes: asthmatic, no other conditions. Two adults and two children are on the premises."
You record this once during setup, in your own voice or in our standard voice. You can update it any time. The AI never improvises — it reads exactly what you have written.
New · the AI patch-through
The first thing dispatch hears is your prepared message — calm, accurate, complete, in your own pre-recorded voice. The second thing dispatch hears, if you tap a single button, is you. The AI quietly steps out and a live audio bridge opens between your phone and the operator.
Tap to open live audio bridge
The patch-through is opt-in during the call, not pre-configured. We did this on purpose — there are circumstances where you do not want your voice on the line (someone in the room with you, child you don't want to alarm, medical event where you cannot speak). In those circumstances the AI does the entire job alone, and the dispatcher knows that's what's happening.
The questions everybody asks
Nothing changes for dispatch. Your prepared message has already been delivered by the AI: name, address, GPS, medical notes, nature of emergency. The dispatcher has every piece of information they need to send help. If you don't tap "Speak now", the line stays AI-handled. The patrol car is already moving. Your circle is already being called. Help does not require your voice.
The AI exits the call gracefully — it announces "member joining the line" so the dispatcher isn't surprised — and a clean two-way audio bridge opens. From that moment on, it's a normal 000 call. The dispatcher can ask you anything, you can say anything, and the AI does not interrupt.
Vigil Guard is registered as a third-party caller acting on your behalf, on your express written consent, under Australian telecommunications and emergency-services law. The call identifies itself as a Vigil Guard emergency call in its opening sentence — dispatchers know what it is.
Three-second hold to start. Five-second silent cancel window after release. A final tap-to-confirm. If you do reach the live alert, you can also cancel from any device in your circle — partner, family, neighbour — by tapping "stand down" inside their copy of the alert.
They see "Sarah pressed her Vigil Guard panic switch" and a live map of her location. They do not see camera feeds, microphone audio, or anything else from your phone. We are an alert system, not a surveillance system.
Triple zero is already on the call. The patrol nearest your street is already moving. The circle is a parallel layer, not the only layer. We don't rely on one phone being answered.
Panic membership
Thank you. We'll be in touch.