Fine print · N° 002
The agreement between you and Vigil Guard, in the shortest form that the law lets us write it. If anything is unclear, write to luigi@vigilguard.com.au and we will answer in plain words.
Vigil Guard is a residential safety membership operating in Victoria, Australia. Membership is free and includes every digital pillar: Panic, Lookout, the live crime feed and map, Walk me home and Safe Space. The only paid service is Patrol: a licensed dusk-to-dawn slow-pass of your street, offered suburb by suburb once 200 households in that suburb have pledged, at the pledge-tier price shown on the pledge page at the time your suburb goes live ($99 a month at launch, falling to as low as $69 as more households in your suburb join). Nothing is charged until a licensed car is running your suburb.
Vigil Guard is not a replacement for Triple Zero. We are not an armed response service. Licensed patrol operators do not enter your property, do not confront or detain any person, and are not authorised to act as police. If you are in immediate danger, call 000 first. The panic switch is designed to run alongside that call, not instead of it.
The panic switch is a hold-to-trigger control inside the Vigil Guard app. You must hold it for three full seconds intentionally, which prevents pocket-triggers and accidental activations. On activation, the switch opens a call in parallel to your four nominated emergency contacts using a recorded Australian voice message, and alerts the Vigil Guard members on your street, each with your live GPS location.
Vigil Guard does not dial 000 for you. In a life-threatening emergency you call 000 yourself, using the one-tap button in the app. Direct AI-routed 000 dispatch is gated on Emergency Services Telecommunications Authority (ESTA Victoria) approval, a 12-week process currently underway; we will update this clause the day that approval lands. The service depends on mobile network coverage, GPS availability, and the third-party providers that carry the call and the messages. We cannot guarantee delivery where those fail.
Lookout lets you flag suspicious behaviour near you with one tap. Flags are shared with other members nearby and reviewed by the Vigil Guard team. Three validated flags in the same postcode within ninety minutes trigger a cluster alert and, once Patrol is licensed in that area, a patrol redirect.
Lookout is explicitly not for flagging people based on appearance, ethnicity, or presence in a public place. Flags of that kind are removed without action.
No objectionable content. There is zero tolerance for content or behaviour that is abusive, harassing, defamatory, discriminatory or unlawful. Every report carries controls to report it and to block its author. Reports that draw enough complaints are hidden automatically. We review reported content and remove it, and we remove members who abuse the feed, within 24 hours. By posting, you grant Vigil Guard a licence to display your report to nearby members and you confirm it is made in good faith about observed behaviour. Repeated bad-faith flagging may result in suspension or termination of your membership without refund.
Patrols are slow, visible drive-bys by a licensed operator between dusk and dawn. Each pass is logged in the platform with GPS, timestamp, operator ID, and, if you request it, a pass-photo. Operators do not enter your property, do not approach your front door, and do not engage with any person on or near your premises.
Patrols are run by licensed security operators and begin in a suburb only when enough households have pledged to fund a nightly car. A pledge is not a charge: it holds your place and your pledge-tier price. You may cancel a pledge at any time before your suburb goes live, and cancel a live patrol membership at any time with effect from the next billing cycle. You may veto any operator from attending your street without giving us a reason. We will honour the veto within one shift cycle and find you a different operator.
Memberships are month-to-month and billed in advance. Your founder rate is locked for the life of your membership provided it remains continuous. You can cancel any time in-app. There is no exit interview, no retention call, and no cancellation form longer than a single screen. Cancellation takes effect at the end of your current billing period. We do not pro-rata partial months.
We will give you at least thirty days' written notice before any pricing change or material change to the service. If you don't like the change, cancel before it takes effect and you will never be billed at the new rate.
During the founding pilot, billing is not active and nothing is charged. When paid membership opens, payments will be processed by Stripe, and are for a real-world service rather than a purchase of digital content, with annual prepay (two months free) available. Patrol services are provided by a licensed patrol provider under a direct agreement between you and that provider, under its own private security business licence. Vigil Guard provides the app, the patrol log and the introduction, and does not provide security services. Patrol will be offered as a refundable street pledge: you pay nothing when you pledge, and a refundable deposit will only be requested once your street reaches its threshold and a licensed provider covers your suburb. If your street never reaches the threshold, or no licensed provider covers it, the deposit is fully refunded.
The panic switch is for genuine emergencies, meaning situations where you reasonably believe a person or property is at immediate risk. Deliberate false activations waste your contacts' and your neighbours' attention. Knowingly false activations that result in emergency services being dispatched may be reported to Victoria Police.
Lookout flags must be made in good faith based on observed behaviour.
The site, the app, and the data behind them, the suburb safety figures, the postcode and street datasets, the pledge board, and every derived score or ranking, are our intellectual property, compiled and curated at our expense. Public crime figures come from Crime Statistics Agency Victoria; the compilation, derivation, and presentation are ours.
You may use them for your own personal, non-commercial reference. You may not scrape, harvest, bulk-download, mirror, resell, redistribute, or use them to build or train a competing product or dataset, whether by automated means or by hand. Automated access to our data files and APIs beyond ordinary personal use is not permitted, and access is provided for use on vigilguard.com.au only.
Vigil Guard does not sell, rent, broker, or share your personal data with any third party for marketing, advertising, or any purpose unrelated to delivering the service. We do not have a data-sale business and we will not build one.
The service depends on mobile networks, GPS, internet routing, electricity, and third-party API providers. None of these is perfect. We do not guarantee zero outages, instant response, or that an alert will always reach its destination. We build redundancy where we reasonably can and we publish incidents when they occur.
To the maximum extent permitted by Australian Consumer Law, our total liability to you for any claim arising out of your membership is limited to the most recent monthly payment you made to us. Nothing in these terms excludes any consumer guarantee that cannot lawfully be excluded under the ACL.
Every operator engaged by Vigil Guard is licensed under the Victorian Private Security Act 2004, named on our roster, and covered by public liability and professional indemnity insurance. Operators are bound by the Operator Code, which prohibits confrontation, detention, weapons, and any contact with members of the public beyond identifying themselves if approached.
You may ask us not to send a particular operator to your street, with or without a reason. We will honour that request without questions and without telling the operator who made it.
We may terminate or suspend your membership immediately for misuse: knowingly false panic activations, repeated bad-faith Lookout flags, or abuse directed at operators or Vigil Guard staff. In those cases no refund is given for the current period.
For any other reason we will give you thirty days' written notice and a pro-rata refund for any prepaid time remaining. We will tell you the reason in writing.
These terms are governed by the law of Victoria, Australia. Any dispute that cannot be resolved by writing to luigi@vigilguard.com.au will be heard in the courts of Victoria. Nothing in this clause prevents you from bringing a complaint to Consumer Affairs Victoria.
Draft v0.2 · 2026-05-21. Pending counsel review before paid onboarding begins. Founding-pilot members operate on goodwill terms; this document becomes binding on first paid transaction.