Fine print · N° 001
A short version, in plain English. The full policy follows below and is updated when anything material changes.
We collect what we need to keep you safe, nothing else. Your patrol log, your panic-switch settings, your circle's contact details, and your address are stored encrypted, in Australia, and visible only to you and the residents you authorise. We do not sell, share, or analyse this information for advertising. Ever.
Account: your name, email, phone number, billing details. Property: your address, gate code if you share it, medical notes if you share them. Circle: the names and numbers of the people you nominate. Patrol log: timestamp, GPS ping, operator ID, and optional photographs per pass.
You. The residents you add. The operator on duty for your suburb on the nights you've scheduled patrols. Triple zero dispatch, only at the moment a panic alert is active. Nobody else.
Patrol logs are kept for 12 months by default and you can delete them earlier from inside the app. Account records are kept for the life of the membership plus 24 months for tax and dispute resolution. Panic-alert records are kept for 7 years as required by Australian emergency-services law.
Email privacy@vigilguard.com.au with any question or request. We respond within five business days.
Last updated · 2026-05-14. This is a launch-phase policy and will be reviewed by counsel before the first paying member is onboarded.