What you're actually paying for
Not a guard. Not a deterrent sticker.
A licensed private security operator drives a slow lap of your street on the nights you ask for it. They check your gate, your kerb, your front door. If something is wrong, they radio it in and stay until it's resolved. If nothing is wrong, you read about it in the morning.
You schedule patrols a night at a time, a week at a time, or set them on standing order. You can cancel any night from the app: leaving the country, having guests, want the street quiet, without a phone call.
Sample log
The morning you wake to five lines of proof.
What you see in the app the morning after a pass. Each entry is time-stamped, GPS-pinged, and stamped with the operator's name and Victorian Private Security licence number. Tap any pass for the kerb-side photo if you've opted in.
Forward the whole night to your insurer, your strata, your partner. The log is yours.
Sample shown is illustrative. Live logbooks begin with the founding pilot.
Register your street's interestLast night · clean
Tap any pass for the photo and full GPS trail. Forward the night to your insurer in two taps.
Last Tuesday · Hawthorn 3122
A real night, in full.
This is the log a member will open on their phone at 06:42 the next morning. Sample shown is illustrative; live logbooks begin with the founding pilot. Every line is operator-signed. Tap any pass for the GPS pin, the operator note, and (if you've opted in) the kerb photo.
Tonight's operator
Joined Vigil Guard in the founding cohort. Patrols Hawthorn, Glenferrie and Auburn. Speaks English and Greek. Ex-paramedic, trained in first response.
Decline any operator from your street, without reason, at any time. We reassign within 24 hours.
The operator code
Who is driving past your house.
Every Vigil Guard operator carries a licence, an ID number, a written code of conduct, and a record of every street they have ever patrolled. Their ID appears in your log on every pass. If an operator's name appears on a street you do not want them on, you say so and we honour it without question, without explanation.
Operators do not approach the property. They do not enter. They do not engage. They drive past, they look, they log, and if something is wrong they call dispatch and stay nearby until the situation is resolved.
- Licensed: Class 1A operator licence, current and verified.
- Vetted: Police check, reference check, character interview.
- Numbered: Permanent operator ID visible in every log entry.
- Vetoable: You can decline any operator from your street, without reason.
- Insured: Public liability and professional indemnity covered by Vigil Guard.
Questions worth asking
What members actually ask.
If your question isn't here, email hello@vigilguard.com.au and a founder answers. We add the recurring ones back here.
When do patrols actually start in my suburb?
The patrol service operates under the Victorian Private Security Act 2004. Patrols begin in your suburb once our Private Security Business Licence is approved and a licensed operator roster is in place. The framing on the homepage and the founders page is the truth: "founding pilot" until PSBL approves. Patrol is the one gated pillar. Panic, Lookout, and Guardian Walk run from membership day one in every Australian postcode. Panic alerts your four contacts (the Guardian tier also fans out to your street), Lookout flags suspicious behaviour and verifies your real neighbours, and Guardian Walk watches you home against an ETA. It all lives in the Vigil Guard iOS app, currently in TestFlight.
Are your operators armed?
No. Every Vigil Guard operator holds a Class 1A Unarmed Security Officer licence under the Victorian Private Security Act 2004. They carry a torch and a phone. No firearms, no batons, no OC spray, no tasers. The operator code on this page (and the public operator code) is the same code every operator signs.
What does the operator do if they see something wrong?
Observe and deter. The operator radios it in, stays until it's resolved, and calls 000 if it's an emergency. They do not engage. Their job is to be a visible presence and a fast first eye. Engagement is for police. The operator carries no weapon and no powers of arrest beyond citizen's arrest.
Can I decline a specific operator from my street?
Yes, without reason, at any time, from the app. We reassign within twenty-four hours. Every operator's ID number and Class 1A licence number appears in your log on every pass, so you always know who drove past.
How is the patrol schedule decided?
You decide. Opt in by the night, the week, or the month. The schedule is published in your app twenty-four hours ahead. Patrols only happen when you ask. There's no background presence we charge you for and don't deliver.
How do I know the pass actually happened?
Every pass is GPS-pinged, time-stamped, and stamped with the operator's name and licence number in your app log. Tap any pass for the kerb-side photo if you've opted into photo logging. The morning-after log on this page is a real example, not a mockup.
What happens if I'm not home when the patrol comes past?
Nothing changes. Patrols are visible-presence drive-bys, not at-the-door checks. Your gate, your kerb, your front door: the operator does a slow lap and logs it. If your alarm is set and your house is dark, that's exactly what they expect to see. If something's wrong (gate ajar, garage door up after midnight, light unusual), the operator radios it in, stays nearby, and you get an alert in the app with the detail. If it's an emergency, the operator calls 000.
The rest of your membership
Patrol is one pillar. Four work from day one.
Patrol waits on our licence. Everything else runs the night you join, in the Vigil Guard iOS app, in every Australian postcode.
- Panic: hold three seconds. It alerts your four emergency contacts with your live location, and on the Guardian tier fans out to your street. Vigil Guard never dials 000 and there is no call centre. You call 000 yourself in a life-threatening emergency, with a one-tap button.
- Lookout: one-tap flag of suspicious behaviour, never appearance. Three confirmed flags in an area trigger a cluster alert. Vouch for the real residents on your street and the network builds a verified constellation of trusted neighbours.
- Guardian Walk + Steady: set an ETA for a watched walk home; miss your check-in and your contacts and street get your last location. Steady is a calm companion for when you feel followed, escalating in stages and able to fire the panic alert.
- Sentry: AI watches your existing cameras and escalates in three tiers: log, notify, dispatch. Founding-pilot closed beta, not general release yet.
Patrol · register interest
Tell us your street.
We light it where the demand is.
Patrol is not sold yet. It begins once we are licensed, state by state, Victoria first. Register your postcode and you help decide where we license next. No money taken now.
Or leave an email and we'll tell you the night your suburb opens.
Thank you. We'll be in touch.