Help
Support.
Real people, fast. We answer most questions the same day.
In a life-threatening emergency, call 000.
Vigil Guard does not replace emergency services. The panic switch runs alongside your own 000 call, not instead of it.
Get help
Email luigi@vigilguard.com.au for membership, the app, billing, anything. We reply within one business day.
Privacy or data requests: luigi@vigilguard.com.au.
Common questions
Account
How do I create an account?
Open the app, tap Create account, and sign up with your email and a password. You're in straight away.
How do I delete my account?
In the app: Account, then Delete account. This permanently removes your account and every piece of data we hold on you. You can also email luigi@vigilguard.com.au.
Panic
Who does the panic switch alert?
Your four nominated emergency contacts, in parallel, with your live location, and your street network. Set your contacts in Account.
Does Vigil Guard call 000?
No. In an emergency you call 000. The panic switch alerts your contacts with your live location and your street with the approximate area, so help is already on the way.
Patrol
What does membership cost?
See Membership. Prepay annually for two months free. Patrol is a refundable street pledge: you pay nothing until your street is live and licensed.
Is patrol available near me?
Panic, Lookout and Crime Watch are available Australia-wide now. Patrol rolls out state by state as licensed providers come on. Pledge your street in the app to bring it sooner.
Community
How do I report a problem with a neighbour's post?
Tap the menu on any Lookout post to report it or block the person. Posts that draw enough reports are hidden automatically, and we act on reported content within 24 hours.